• Date
  • Time
  • Location
  • Price
    Free Member Event
  • Duration
    1 Hour
  • MC
    DCM the Learning Experts

Course Description

This 1 hour webinar will give financial professionals an understanding of what assertiveness really means and how it is different from aggression. The session will outline specific techniques that can be used to respond to challenging situations and difficult people. 
We will also look at how to make requests assertively, say 'no' to unreasonable demands, and proactively address problems in the workplace.
Learners will leave this session with the skills needed to develop an assertive mindset and to achieve positive results through their interaction with others.
•    Understand what defines assertive behaviour
•    Communicating and presenting a positive image
•    When and how to say "No" to unreasonable requests
•    Identifying barriers to assertiveness and how to tackle them
•    Identifying barriers to assertiveness and how to tackle them

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