• Date
  • Time
  • Location
  • Price
    Free Member Event
  • Duration
    1 Hour
  • MC
    DCM the Learning Experts

Course Description

This 1 hour Conflict Management webinar will help financial professionals manage any conflict situation and provides a reference point to enable them to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

This focused session will help learners build the knowledge, skills, and confidence to constructively and effectively manage workplace conflict.

Learners will leave this webinar with a greater understanding of the nature of conflict and will have more confidence in their approach to solving conflict.

  • Understand the nature of conflict
  • Identify and deal with the behaviours that trigger conflict
  • Understand the different approaches to resolving conflict
  • Have the confidence to confront people assertively
  • Manage conflict appropriately and professionally 

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