PriceFree Member Event
MCDCM the Learning Experts
This 1 hour Conflict Management webinar will help financial professionals manage any conflict situation and provides a reference point to enable them to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.
This focused session will help learners build the knowledge, skills, and confidence to constructively and effectively manage workplace conflict.
Learners will leave this webinar with a greater understanding of the nature of conflict and will have more confidence in their approach to solving conflict.
- Understand the nature of conflict
- Identify and deal with the behaviours that trigger conflict
- Understand the different approaches to resolving conflict
- Have the confidence to confront people assertively
- Manage conflict appropriately and professionally