CPDlive Webinar 26 2023:Conflict Management in the work place

This 1 hour Conflict Management webinar will help financial professionals manage any conflict situation and provides a reference point to enable them to deal with conflicts in a clear, rational, assertive, and non-aggressive manner.

This focused session will help learners build the knowledge, skills, and confidence to constructively and effectively manage workplace conflict.

Learners will leave this webinar with a greater understanding of the nature of conflict and will have more confidence in their approach to solving conflict.

• Understand the nature of conflict
• Identify and deal with the behaviours that trigger conflict
• Understand the different approaches to resolving conflict
• Have the confidence to confront people assertively
• Manage conflict appropriately and professionally